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Contact Us
As an online company we
believe that the best way to help you is online. For this
reason we have designed the online support service to help
you find the answers you need. This way you don't have to
wait while we address your individual concerns as you can
find the solutions yourself, quickly and with the minimum of
effort on the website.
Having said this we know there will be times when you have
question or will need to contact us. If you cannot find the
help you need on the website then
to assist us in
handling your enquiry effectively, please use the contact
details below..
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Customer Service
All customer service queries must be raised using
our online support centre and a member of the support team
will respond to as soon as possible.
Please
note:- The support suite is open to members and non
members alike and therefore unless you register specially
for this service you will not be able log in - membership
login details are not automatically moved
over.
We aim to answer all
support tickets within 48hrs, excluding weekends
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Online
Most questions can be answered
online without the need to for you get in touch with us. You
can use the Knowledgebase from the support centre which has
answers to many frequently asked questions. If you are
unable to find the information you require in these pages
you can Submit a Ticket to our Support Team who will get
back to you as soon as possible.
Contact our support centre at
www.ABugFreeMind.com/help
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By email
All support related matters
are dealt with through our support centre. We do not respond
directly to individual emails as we have found this an
impractical way to manage enquiries efficiently.
The Submit Ticket option is more secure and has the benefit
that all queries are submitted to the most relevant
department for ease of resolution.
Email via our support
centre at www.ABugFreeMind.com/help |
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Feedback
We are always keen to hear of any feedback which you may
have as part of our ongoing commitment to service.
If you would like to leave any comments or suggestions
please email us at the following address:
www.ABugFreeMind.com/Feedback
Please be aware that we do not answer individual feedback
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Correspondence address
Please use the online Support Centre wherever possible
if you have any problems or questions. This is so that we
can respond to you quickly and securely. If however you do
need to contact us by post for any other reason or if we
have specified that this is required then please use the
following correspondence address:
A Bug Free Mind
3 Cedar Cottages
Newbridge Road East
Billingshurst
RH14 9LP
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